ABOUT US

shipping policy


For national/ international shipping, we offer Standard Shipping on all orders . all orders will be processed within 15-30 business days and shipped via USPS internationally for america and other also as per shiiping lines

TERMS&CONDITION


GENERAL INFORMATION



1.1 The sale of the products (hereinafter the “Products”) offered on our website guptaexporthouse.co.in (hereinafter the “Website”) or by means of a purchase proposal by phone or e-mail, is regulated under these general sales conditions (hereinafter the “General Sales Conditions”)
1.2 gupta export house reserves the right to apply, to one or more orders (hereinafter the “Order”) specific contractual conditions, reported in the order summary before the sale is confirmed by the Customer and made final (hereinafter the “Specific Provisions”). In such case, the applicable contractual conditions applicable to the single Order shall be both the General Sales Conditions as well as the Specific Provisions. Should there be any discrepancies between the General Sales Conditions and the Specific Provisions, these latter shall be intended to prevail over the former for any of the aspects specifically referred therein.we take order with 40percent advance.
1.3. The Products shall be sold directly by gupta export house, a company duly organized under the laws of india and subject to the direction and co-ordination activity of gupta export house. in case of a purchase proposal request edreaching out by telephone or e-mail, the Products shall be sold by the company belonging to thegupta export house Group which operates within the country where the Customer has requested the products, as communicated to the Customer according
1.4 may at any moment modify or amend the present General Sales Conditions. The modifications shall be effective as of the moment they are published onto the Website, without prejudice to any Orders already accepted by gupta export house, which shall continue to be regulated exclusively under the General Sales Conditions and Specific Provisions being valid at the closing of each Order.
1.5 In order to protect the originality and quality of the Products, and to identify their origins, a number of Products feature a passive NFC (Near Field Communication) tag, which does not contain any personal data and cannot be detected at long range.

Privacy Policy

This Privacy Policy describes how guptaexporthouse.co.in(the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why. Device information
• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
• Disclosure for a business purpose: shared with our processor Shopify
Order information
• Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify Customer support information
• Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number. • Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: accessible within Lost Pattern team
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
• We use guptaexport house to power our online store. You can read more about how gupta export house uses your Personal Information here: guptaexporthouse.co.in

refunds/cancellation policy

Refund policy We take great pride in our product design and quality. And we want you to be fully satisfied with every item you purchase online and are committed to excellent customer service.
We accept returns on items in their original condition with tags attached (unworn, have no signs of wear or damage) for a full refund. You have 7 days from the day your order was delivered to apply for a return request and send back the items to be eligible for a refund.
Please email us at guptaexporthouse051@gmail.com with “RETURN” in the subject line and include your order number and the reason for return. If the item(s) we sent you is defective, we will be happy to offer the option of a full refund or a product replacement. Please state your preference in your return e-mail.
The item that you are returning should not be worn or damaged and should be returned in its original packaging. If the original packaging was damaged or you do not have it anymore, please provide suitable packaging for adequate protection against damage in transit. We do not take responsibility for lost/damaged packages that are shipped back to us. Upon receipt of your package, we will process the refund, which takes approximately 7-10 business days.
At the moment, we do not cover the shipping fees for any returns. The cost of the return shipping is non-refundable.
Please note that all items marked ‘FINAL SALE’ are non-returnable.
** For any potential misuse or abuse of our return policies, we reserve the right to refuse service. For any quality issues with your order, please email us at
guptaexporthouse051@gmail.com